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Frequently asked questions

Take a look at our FAQs which might answer any queries that you have. If your question isn’t here please call us on 0845 900 3600 or email bookings@clarksonevans.co.uk.

I'm not sure which courses would be most suitable for me. How can I get some advice?

Our training sales staff will be happy to talk you through the best options for you. If you’d like to ask technical questions we will refer you to a course lecturer for more advice if needed. We are able to provide assistance on all areas of electrical apprenticeships, PAT testing and all our general courses in Gloucester.

How can I find the latest information on course availability?

Either visit the individual course pages and find the dates at the bottom of the page, email us at bookings@clarksonevans.co.uk or call us on 0845 900 3600. Here you will find the data you need to help you progress onto either an electrical apprenticeship or EAL Level 3 Diploma in Electrical Installation.

Where does the training take place?

We have a well-equipped training centre in Gloucester, which is easily accessible from the M5 and by public transport. Our modern state-of-the-art centre has been designed with the electrical student in mind and is the ideal learning environment for electrical students to learn both the theory and practical skills required to develop their career. Some of our courses can also be provided at customers’ premises so please contact us for details about this.

Can I visit the facilities?

Just give us a call to arrange an appointment and we’ll be pleased to show you around our training centre in Gloucester and discuss the options suitable for you. We find many students returning to courses like to visit us and check out our centre for themselves. We encourage EAL Level 3 Diploma in Electrical Installation and apprentice students to come along and meet the team and see current students in action to gain a better understanding of the course they may be undertaking. If you are looking to do one of our shorter courses such as the PAT training course then a visit is less necessary.

How do I book a course?

You can either book online, email us at bookings@clarksonevans.co.uk or phone us on 0845 900 3600. Our experienced team are on hand to help talk you through the course you require information on, albeit an electrical apprenticeship or more specialist course such as the NEW EAL Level 3 Diploma in Electrical Installation course.

What happens after I've made a booking?

Once you’ve made your booking, we’ll send you your receipt and joining instructions via email (or post if your prefer). This will then enable you to gather all the information you need to start the course. We appreciate for some students coming fresh out of education this can all seem a bit daunting, so our knowledgeable team are on hand to answer any questions our electrical apprentices have. Likewise if you are changing careers and find all the paperwork a bit daunting if you are commencing an EAL Level 3 Diploma in Electrical Installation our team can talk you through the finer details.

What time do courses normally start and finish?

Courses in Gloucester start at 8.45am and finish at 4pm. We are happy to provide further one-to-one help after the scheduled finish time. Our training sales staff can confirm course timings and we recommend that you carefully check your joining instructions on receipt.

Can you provide accommodation?

If you’re looking for accommodation while you’re attending any of our training centres we can arrange discounted stays at an Ibis Hotel on your behalf.

Call us on 0845 900 3600 if you’d like us to arrange your accommodation.

How high are pass rates?

We pride ourselves on achieving high pass rates and will do our best to help candidates with exam preparation. Some exams are more difficult than others so pass rates vary. We recommend that delegates carefully consider the prerequisites to assess course suitability before booking.

How long will it take for my certificate to arrive?

Certificates are usually sent to us within three weeks of the exam date for most courses. For the City & Guilds 2394, 2395 and 2396, certificates are issued at the same time as the results (up to 12 weeks after the exam). AM2 test candidates will receive their certificates directly from NET, usually within two weeks.

When do I buy the necessary textbooks?

You can purchase your textbooks at the same time as booking the course, and collect your textbooks on arrival to the centre.

If you’d like to receive your text books prior to the course please let us know in advance.  Check the course page for direct links to the books required.

What should I bring with me?

We will provide you with the course materials, a notepad and a pen. You should bring a calculator and for those attending examinations, you must bring a form of photographic ID with you on the day of the exam. Suitable examples include a passport, driving licence (with photo), or a JIB card.

Are lunch and refreshments provided?

Yes, for all full day courses.  You’ll get an unlimited supply of tea and coffee as well as lunch.

In Gloucester lunch is provided in our canteen, the Buzz Bar. Operated by Jane’s Pantry, a range of sandwiches and snacks as well as hot bakery products such as pasties and sausage rolls is available.

Lunch is not included with half-day courses.

If an exam is included in my course, when will I find out whether I've passed?

For all online exams the results are available immediately. For written exams such as the 2394, 2395 and 2396, papers are marked externally and it can take up to 12 weeks for City & Guilds to issue the results. AM2 test results are normally available within one week.

If I'm looking to retrain from scratch, will any Clarkson Evans courses enable me to become a fully qualified electrician?

The recommended route to take for training as an electrician is to complete an Advanced Apprenticeship, which typically takes three to four years. Knowing the full ‘ins and outs’ of this highly skilled trade requires considerable on-the-job experience but for mature newcomers to the industry our EAL Level 3 Diploma is the best place to start. With the option to complete the City & Guilds 2382 and 2392 alongside this course, you can register to become a domestic installer while starting your training as an electrician. Note that on-the-job experience is required to gain the NVQ 3 and therefore become fully qualified.

Is there car parking available?

Yes, parking is available on site. Please ensure that you only park in Clarkson Evans spaces.

What happens about cancellation or rescheduling?

If you wish to cancel or reschedule a course, the following cancellation and rescheduling charges will apply for most courses:

  • Bookings cancelled with more than 14 days’ notice will be refunded in full.
  • Bookings transferred to an alternative date with less than 14 days’ notice will incur an additional £15 VAT fee.
  • Bookings cancelled with less than 14 days’ notice or previously transferred to a later date and then cancelled are non-refundable.

For City & Guilds 2394, 2395 or 2396 there are additional fees.

  • A non-refundable fee of £65 VAT is included in the price to cover awarding body registration fees.  Bookings cancelled with more than 14 days’ notice will be refunded less the £65 VAT fee.
  • Bookings transferred to an alternative date at any stage will incur an additional £65 VAT fee.
  • Bookings cancelled with less than 14 days’ notice or previously transferred to a later date are non-refundable.