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Booking procedure & confirmation

Bookings can normally be accepted at any time before the course start date, subject to availability. For some City & Guilds courses, bookings made after a certain deadline will incur additional charges. Such charges are advised at the time of booking.
Bookings are held provisionally until full payment is received. On receipt of payment, joining instructions will be issued. Provisional bookings will be held for 14 days or up to 14 days before the course start date (whichever expires sooner); if payment is not received by this deadline, Clarkson Evans reserves the right to allocate the place to another customer.

Your right to cancel – phone/internet bookings only

Individuals booking a course via our website or over the telephone are deemed to be a booking by distance. In this instance the contract is governed by the Consumer Protection (Distance Selling Regulations 2000). The Regulations generally give you seven working days (starting after the day in which you entered the agreement) to cancel the contract, unless it is agreed that the course starts within the seven day period.

Trade and Commercial bookings (i.e. bookings made by businesses rather than individual consumers) are a business to business transaction to which the Regulations will not apply. You will therefore be liable to pay the full course fee if you cancel before the date of the course (subject to Clarkson Evans Training’s discretion over whether it chooses to offer any refund).

Payment terms

For all courses other than the City & Guilds 2394, 2395 and 2396
Full payment should normally be made within 14 days of making a provisional booking. Immediate payment is required for courses booked less than 14 days before the course start date. Delegates will not be able to start a course until full payment has been received.
Payment can be made by cheque (made payable to Clarkson Evans Training Ltd), credit/debit card or BACS transfer to the account below:
Account Name: – Clarkson Evans Training Limited Bank: – Handelsbanken Sort Code: 40-51-62
A/C No: 89428027

Payment for City & Guilds 2394, 2395 and 2396 courses
The City & Guilds 2394, 2395 and 2396 courses must be paid in full by the final examination registration date in order for your examination paper to be prepared. You will be advised in writing of the final payment date by our training sales administration team.

Delegate suitability

It is the customer’s responsibility to ensure that the course is suitable for his/her requirements. All delegates should have read and understood the course outline and have met the necessary pre-requisites. Clarkson Evans cannot be held liable for any difficulties in understanding that arise from English not being the delegate’s first language.

Delegate substitutions

If you would like to make a delegate substitution, please contact our training centre. Depending on the course, a notice period may apply, after which an administration charge may be incurred to cover awarding body fees.

Non-Attendance

If you are unable to attend due to exceptional circumstances a new date may be offered at our discretion, depending on when the course starts.

Cancellation and rescheduling

If you wish to cancel or reschedule a course, the following cancellation and rescheduling charges will apply:

All bookings other than City & Guilds 2394/2395 or 2396 courses or exams:
- Bookings cancelled with more than 14 days’ notice will be refunded in full.
- Bookings cancelled with less than 14 days’ notice or previously transferred to a later date and then cancelled are non-refundable.

City & Guilds 2394/2395 or 2396 courses or exams:
- A non-refundable fee of £85 VAT is included in the course price to cover awarding body registration fees. Bookings cancelled with more than 14 days’ notice will be refunded less the £85 VAT fee.
- Bookings transferred to an alternative date at any stage will incur an additional £85 VAT fee.
- Bookings cancelled with less than 14 days’ notice or previously transferred to a later date are non-refundable.

We withhold the right to cancel or reschedule courses at any stage, although we try to avoid this or give as much notice as possible. In the event that we cancel or reschedule a course for which payment has already been received, a full refund will be offered. However, we cannot be held liable for any costs incurred by customers as a result of cancellation or rescheduling (including the costs of prepaid travel or accommodation).

Course Paperwork

The course confirmation letter, joining instructions and the Clarkson Evans terms and conditions (regarding booking, cancelling and course date changes) will be sent to you by email. Should you not have access to email, please let us know and the course paperwork will be sent to you by post.

Copyright in all course materials is owned by Clarkson Evans Training. Copying, adaptation or other use without the written permission of Clarkson Evans Training is strictly prohibited.

Data Protection

Clarkson Evans Training may use your personal data for administrative purposes and may keep this information for a reasonable period and by booking a course you give your consent to Clarkson Evans Training to do so. Clarkson Evans Training may contact you by email, post, SMS or telephone to let you know about any courses or promotions which might be of interest to you. If you do not wish to receive such communications please email us at marketing@clarksonevans.co.uk to state that you wish to opt-out from such communications.

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