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Customer Care Administrator

Job Title
Customer Care Administrator

Branch
Gloucester

£17k to £20k

We’re looking for a well organised team player with a ‘can-do’ attitude to join our busy customer care team.

We wire homes for the major national house builders and it’s important we respond promptly to calls and enquiries from the customers buying the homes they build. As a customer care administrator, you’ll play a key role in making sure we keep our customers happy and deliver the efficient service they’ve come to expect.

Day-to-day responsibilities will include:

  • Handling customer care calls, making sure they all get dealt with quickly and that customers receive a first-class service
  • Maintaining regular contact with customers and builders to develop strong working relationships
  • Producing invoices and investigating invoice queries
  • General administration

To be the right person for this role you’ll need:

  • Impressive communication and organisation skills
  • A great telephone manner, combined with confidence to pick up the phone and speak to customers, engineers and homeowners
  • Good attention to detail and a conscientious approach
  • Strong IT skills, including Word, Excel and Outlook, along with a knack for picking up new software quickly.

Our customer care team is a vital part of our business and puts us one step ahead of our competitors.  If you’ve got the passion to help us continue exceeding our customers’ expectations, we’d like to hear from you.

Previous office experience is desirable although not essential as full training will be provided for the right candidate.

Working hours will be 39 hours a week, based on an 8 hour day, Monday to Thursday and 7 hours on Friday, with an hour for lunch each day. Holiday entitlement starts at 22 days, increasing to 26 days with length of service.

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.


 

Please read these instructions carefully before starting your application.

Uploading your CV / mobile devices

We recommend that you submit your application using a desktop device/PC rather than a mobile device to avoid any problems with uploading your CV. The following file types can be accepted: doc, docx, docm, txt, rtf, odt, wps, pdf. If submitting your CV using an Apple mobile device you will need to upload a photo/screenshot of your CV.

Saving part-completed applications

If required, you will be able to save your application part-way through completion and then log back in to finalise it. To do this:

  1. Type in your email address at the bottom of the form
  2. Click ‘Save for later’ You will then receive an email containing a link, clicking on this link will return you back to your application.
  3. Your application will not be submitted until you have completed all questions and clicked on ‘Submit’ at the bottom of the page.
First Name*
Last Name*
Email Address*
Address Line 1*
Address Line 2
Address Line 3
City*
Postcode*
Telephone Number*
Alternative Telephone Number
Where did you see this position advertised?*
If you have selected employee referral or other please enter more details
Please attach your CV here*
What is your current salary or what was your leaving salary if no longer employed?*
What is your current employment status?*
Do you have a full UK current driving licence?*
Current driving licence points*
Why did you decide to apply to us in particular?*
What are your main strengths?*
Why are you looking to move on from your present job (if you're currently employed)?
What are your main weaknesses?*
Please use this space to provide any other information to support your application:
What is your current notice period?*
Submit
OR
Save for later
Type in your email address and click ‘Save for later’ if you want to save your application part way through.

Thank you for your interest in Clarkson Evans Ltd.