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Customer Care Manager

Job Title
Customer Care Manager

Branch
Gloucester

Customer Care Manager 

Up to £40K (depending on experience) plus bonus

Could you lead your team to a prestigious customer care award?

We’ve got ten customer care administrators, six regional engineers and two alarms specialists, all delivering an excellent service, but we’re aiming higher – we want our customer care to be truly exceptional.

Maybe you’ve heard of us, maybe you haven’t. What you may not know is that we’re one of the biggest electrical contractors in the UK. We’ve got 20 branches and last year alone, we wired more than 21,000 new homes. With a booming order book and an enviable apprentice training academy, we’ve got ambitious plans for expansion into the north and the east of the country. We’re the contractors of choice for the largest and most respected house builders in the UK and in our 37 years in business, we’ve picked up more than a few awards.

If you’ve got a shining track record in customer care management – ideally in the construction industry – and you have the energy, enthusiasm, eye for detail and people skills to deliver a first-class service, we want to hear from you.

Reporting to our Commercial Director, you’ll have superb organisational and leadership skills, the sort of mind that always sees a better way of doing things and the ability to draw the best performance out of your 18-strong team.

You’ll make sure that this busy department meets targets and KPI’s, reduces costs and above all, that customer expectations are always met. You’ll produce clear, concise and actionable reports, taking ownership for delivery and results. In return, you’ll enjoy the freedom to apply your expertise and see for yourself the considerable difference you’re able to make.

You’ll be based at our HQ in Gloucester, but you’ll need to travel to meetings and seminars every now and then. Throughout the year there’ll be opportunities to meet and entertain clients – at awards ceremonies, dinners and at our grand corporate golf day.


Why Join Us

  • We believe that career development is good for you and it’s good for business – tell us what your plans are and we’ll do our best to make them happen.

  • No weekend working – we work Monday to Friday - 39 hours a week, with an early finish on Fridays.

  • Annual bonus scheme.

  • Staff social events and celebrations throughout the year.

Please read these instructions carefully before starting your application.

Uploading your CV / mobile devices

We recommend that you submit your application using a desktop device/PC rather than a mobile device to avoid any problems with uploading your CV. The following file types can be accepted: doc, docx, docm, txt, rtf, odt, wps, pdf. If submitting your CV using an Apple mobile device you will need to upload a photo/screenshot of your CV.

Saving part-completed applications

If required, you will be able to save your application part-way through completion and then log back in to finalise it. To do this:

  1. Type in your email address at the bottom of the form
  2. Click ‘Save for later’ You will then receive an email containing a link, clicking on this link will return you back to your application.
  3. Your application will not be submitted until you have completed all questions and clicked on ‘Submit’ at the bottom of the page.
First Name*
Last Name*
Email Address*
Address Line 1*
Address Line 2
Address Line 3
City*
Postcode*
Telephone Number*
Alternative Telephone Number
Where did you see this position advertised?*
If you have selected employee referral or other please enter more details
If referred by an existing employee, name of employee
Please attach your CV here*
What is your current salary or what was your leaving salary if no longer employed?*
What is your current employment status?*
Do you have a full UK current driving licence?*
Current driving licence points*
Why did you decide to apply to us in particular?*
What are your main strengths?*
Why are you looking to move on from your present job (if you're currently employed)?
What are your main weaknesses?*
Please use this space to provide any other information to support your application:
What is your current notice period?*
Submit
OR
Save for later
Type in your email address and click ‘Save for later’ if you want to save your application part way through.

Thank you for your interest in Clarkson Evans Ltd.