HOMEOWNER ADVICE
Have you bought a new home wired by us?
We have 40 years’ experience of wiring new homes, aiming to achieve the highest quality standards. If anything is not quite as it should be, we’re here to get it sorted quickly or provide troubleshooting advice that could help easily fix the problem.
To add any extra items to your installation, you’ll need to order these through your builder, who will then contact us to organise the installation.
Troubleshooting
Here you’ll find information to help you fix simple problems yourself, without the need for any specialist expertise. Click on the topics below to see answers to common questions, including video tutorials.
Customer Care Visits
We provide a 2-year warranty for the electrical installation in every property we wire. If your home is still within its 2-year warranty period and you experience a problem with the electrics that might require a customer care visit, you should contact your house builder and they will ask us to resolve the issue on their behalf.
If you experience a problem with your electrics after the warranty period has ended, please contact our customer care team by emailing customercare@clarksonevans.co.uk or calling 01452 858999
Customer care opening hours:
Monday to Thursday 8am to 5pm and 8am to 4pm on Fridays.
Out-of-hours Emergency Service
Our customer care opening hours are:
Monday to Thursday 8am to 5pm and 8am to 4pm on Fridays.
We provide an out-of-hours emergency service at all other times. Call us on 01452 530336 and your call will be handled by our dedicated out of hours service team.
Emergencies are defined as: ‘No heating or hot water (winter months only), power is continually tripping out, alarm is continually sounding, or there’s a possible health and safety risk’. If we determine that an engineer’s visit is needed in an emergency situation because the problem cannot be resolved over the phone, we will aim to be there as soon as possible (and within 4 hours).
Intruder Alarms
For troubleshooting advice on your intruder alarm click here.
To activate your Qolsys alarm system submit your details here.
For useful videos on your Qolsys alarm click here.
Who to contact to resolve an issue with your intruder alarm
- For alarms fitted prior to completion of the property that develop a problem within the builder’s 2-year warranty period, you should contact your builder and they will then instruct us to resolve the issue on their behalf.
In any other situation where there is a problem with an alarm fitted by us, contact our customer care team on
01452 351904
or email alarms@clarksonevans.co.uk.
Warranty cover and maintenance contracts
Intruder alarms fitted to new homes prior to completion are automatically covered by a 2-year warranty. If you have an intruder alarm that was installed as an extra after completion of your property, this will be covered by a 12-month manufacturer’s warranty.
When your warranty period expires, for peace of mind you can take out a maintenance contract with us. This will entitle you to an annual service of your alarm system and you’ll be able to call upon us to resolve faults free of charge (terms and conditions apply). Contact us on 01452 351904 or email alarms@clarksonevans.co.uk to enquire about a maintenance contract.
Note that we do not carry out works on alarm systems that are outside the builder’s or manufacturer’s warranty period and non-contracted. In these circumstances, entering into a maintenance contract would be a condition of us attending to resolve a problem with the alarm system, and this visit itself would also be chargeable.
